Definition of Done
Everyone should answer "are we done yet?" the same way. This tool makes that answer measurable.
Aim
To establish a shared understanding of what "done" looks like for key elements of the transformation — creating alignment, accountability and clarity across stakeholders. This tool ensures that everyone is working toward the same measurable outcomes and can recognise when activation is truly complete.
Results
A clear and agreed set of criteria for transformation completion.
Aligned expectations between leaders, workstreams and supporting functions.
Reduced ambiguity around "are we done yet?".
A practical checklist to support validation, closeout and sustainment planning.
A reference point for governance and future transformation audits.
Pro Tips
Avoid vague language. Use observable, measurable terms — "X% of roles transitioned" rather than "the team is aligned".
Include all relevant stakeholders. Make sure those responsible for both execution and sustainment contribute to the definition.
Tie it to sustainment. Use the checklist not only to validate completion but to plan post-activation reinforcement.
Make it visible. Embed it in governance forums, dashboards or workstream scorecards so it stays top of mind.
How it works
Facilitate a working session using prompts across the transformation dimensions — work, structure, people and rewards, leadership behaviours, metrics.
Pressure-test each proposed "done" criterion against real-world operating conditions and stakeholder expectations.
Capture the group's agreement in a concise, measurable checklist that can be used to guide closure and accountability.